About the Role
The In-Stock Associate (ISA) is responsible for driving inventory operations, inbound execution, vendor management, and import-export logistics to ensure optimal inventory availability and operational efficiency. The role requires strong analytical skills, stakeholder management, and ownership of end-to-end supply chain processes across domestic and international operations.
The ISA will work closely with the In-Stock Manager (ISM), vendors, freight forwarders, customs partners, and internal stakeholders to improve inventory health, reduce lead times, optimize inbound flows, and enhance vendor experience.
Key Responsibilities
Inventory & In-Stock Operations
- Drive inventory-led operations including inbound execution, appointment planning, prioritization, and returns management.
- Monitor and improve key operational metrics related to inventory availability, inbound utilization, and vendor performance.
- Coordinate with fulfillment centers, vendors, and internal teams to ensure smooth inventory flow and category health.
- Support Return-to-Vendor (RTV) operations and reduce unhealthy and unsellable inventory.
- Provide visibility to category teams and leadership on inventory health, fill rates, and operational performance metrics.
Import & Export Operations
- Manage end-to-end import and export operations, ensuring timely movement of goods across international and domestic supply chains.
- Coordinate with domestic and international vendors to ensure timely material dispatch and minimize lead times.
- Work closely with Freight Forwarders (FFs), Customs House Agents (CHAs), shipping lines, and logistics partners to ensure seamless shipment execution.
- Negotiate and collaborate with freight forwarders to secure timely release of Shipping Orders (SO) at origin and reduce overall transit lead times.
- Monitor shipment milestones and proactively resolve delays, compliance issues, and operational bottlenecks.
- Own and maintain shipment trackers, providing daily updates and visibility to management on shipment status and risks.
- Prepare and maintain import/export cost trackers, ensuring accurate reporting of freight, duty, clearance, and logistics costs.
- Ensure adherence to local and international trade regulations and customs compliance requirements.
Analytics & Process Excellence
- Drive Excel-based analysis and reporting to identify opportunities for process improvements.
- Build scalable operational processes and dashboards to improve efficiency and stakeholder visibility.
- Analyze inventory, logistics, and vendor performance data to support business decision-making.
- Collaborate with cross-functional teams to drive continuous improvement initiatives across supply chain operations.
Desired Qualifications
- Graduate in Supply Chain, Operations, Commerce, Finance, or a related field.
- 2–5 years of relevant experience in E-commerce, Retail, FMCG, Supply Chain, Import-Export Operations, or Inventory Management.
- Strong understanding of inventory operations, inbound logistics, and vendor management.
- Experience working with Freight Forwarders (FFs), Customs House Agents (CHAs), and international logistics partners.
- Good understanding of import-export documentation, customs procedures, and international trade regulations.
- Exposure to global shipment compliance requirements across regions such as China, USA, KSA, UAE, and other international markets.
- Ability to understand and evaluate product-level compliance requirements for new product categories.
Required Skills
- Advanced proficiency in Microsoft Excel.
- Strong analytical and problem-solving capabilities.
- Excellent stakeholder management and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong ownership mindset and attention to detail.
- Experience in shipment tracking, vendor coordination, and operational reporting.